Replacements to the same key, combinations, or electronic code are determined by the model lock being replaced. (See limited lifetime warranty section below). Master Lock offers a warranty on its padlocks, including key, combination, and electronic locks (including the battery) and the length of warranty is determined by the product number of your lock. Is it covered under warranty? Can the replacement lock be keyed and/or combined to the key or combination I currently have? What happens if the battery fails? Once the request is received your combination will arrive in approximately 4-6 weeks.In lieu of notarization, the Lost Combination Form must be signed by a prison facility official. Note for inmates at a correctional facility: In addition to the Lost Combination Form, you must submit your request on official prison facility letterhead.You can include up to 6 combinations on one notarized form. Have your Lost Combination Form notarized by a Notary Public to prove you are the owner of the lock.Please see examples of a serial number if you are unsure if your lock features one. Confirm that your lock features a serial number prior to submitting a Lost Combination Form.Please note that although Master Lock does not charge for this service, some distributors or retailers may charge a fee.Ask the distributor or retailer to contact Master Lock for the combination on your behalf and we will validate ownership through them.IMPORTANT: If the lock is not brought to the retailer or distributor, we will not release the combination. The lock must not be attached to anything.
Bring the lock to a Master Lock distributor or retailer and confirm that they offer the lost combination service.We cannot provide lock combinations in response to phone, fax or email requests.ġ) Visit a Master Lock distributor/retailer Note: Due to increased security concerns nationwide, Master Lock recognizes the heightened need for additional safety measures. Please see examples of a serial number if you are unsure if your lock features one.Ĭhoose from one of the two options below to obtain your combination: Unfortunately, we are unable to provide combinations for non-serialized locks. For greater convenience, we encourage consumers to store their combination(s) at our secure web site,, which is easy to use and offers 24/7 access. To provide enhanced security long-term, Master Lock discontinued imprinting a serial number on the lock body of combination locks sold through retail locations. How do I obtain the combination for personal use? I've forgotten the combination to my standard dial combination lock.
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